Can't load "employees" after auto-update

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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aitalan
Posts: 4
Joined: Mon Dec 03, 2018 3:12 am

Can't load "employees" after auto-update

Post by aitalan » Mon Dec 03, 2018 3:21 am

After last night's auto-update at Dec. 2, 2018 - 7pm, I now can't load the employees screen. Anyone else experiencing the same issue after the auto-update? Plz see attachment screenshots for version and error.
Attachments
2018-12-03 02_14_57-timeclock - version.png
2018-12-03 02_14_57-timeclock - version.png (66.98 KiB) Viewed 59 times

mikeb
Posts: 423
Joined: Thu Jul 27, 2006 11:58 am

Re: Can't load "employees" after auto-update

Post by mikeb » Mon Dec 03, 2018 9:03 am

Please attach a copy of TimeTrex log file (c:\timetrex\timetrex\log) here from, it should contain the exact error message.

aitalan
Posts: 4
Joined: Mon Dec 03, 2018 3:12 am

Re: Can't load "employees" after auto-update

Post by aitalan » Mon Dec 03, 2018 10:14 am

Log file per request..
Attachments
timetrex_log.zip
(821.66 KiB) Downloaded 3 times

mikeb
Posts: 423
Joined: Thu Jul 27, 2006 11:58 am

Re: Can't load "employees" after auto-update

Post by mikeb » Mon Dec 03, 2018 11:03 am

Can you try forcing the update again by running the following command:

Code: Select all

c:\timetrex\php\php.exe c:\timetrex\timetrex\tools\unattended_upgrade.php -ff
Then let us know if the problem persists after that. You may need to clear your web browser cache as well.

aitalan
Posts: 4
Joined: Mon Dec 03, 2018 3:12 am

Re: Can't load "employees" after auto-update

Post by aitalan » Mon Dec 03, 2018 11:54 am

Forced update resolved the issue with loading the employees. Thanks.
Attachments
2018-12-03 10_51_24-timeclock - cmd_force_update.png
2018-12-03 10_51_24-timeclock - cmd_force_update.png (12.85 KiB) Viewed 48 times

webmaster
Posts: 24
Joined: Tue Dec 16, 2014 12:38 pm

Re: Can't load "employees" after auto-update

Post by webmaster » Thu Dec 06, 2018 1:49 pm

Worked for me too! Thanks so much!

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