Unable to login. Maint page comes up instead

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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lstoumbos
Posts: 80
Joined: Wed Jan 10, 2007 7:41 am

Unable to login. Maint page comes up instead

Post by lstoumbos »

I am hoping I can get some help here. My login screen does not load. When I try other pages as well I get the same error.

PHP 5.1.2
MySQL 5.0.24a

timetrexlog
---------------[ Wed, 10 Jan 2007 06:52:05 -0800 (PID: 31090) ]---------------
DEBUG [135]: <b>[Function]()</b>: URI: /interface/<br>
DEBUG [137]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>TTDate::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 10 Jan 2007 06:52:05 -0800 (PID: 31090) ]---------------
---------------[ Wed, 10 Jan 2007 06:52:05 -0800 (PID: 31083) ]---------------
DEBUG [135]: <b>[Function]()</b>: URI: /interface/DownForMaintenance.php<br>
DEBUG [137]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>TTDate::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
---------------[ Wed, 10 Jan 2007 06:52:05 -0800 (PID: 31083) ]---------------

and no errors from the apache log or any php errors.

Also timetrex was working, but the next morning is when I got this. It might have something to do with cron jobs.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Post by shaunw »

Down for Maintenance only happens for three reasons. Either it can't connect to the database, it gets SQL error running a query, or there is some other major error occurring such as trying to save incorrect data.

Changing your debug verbosity to 11 as per http://forums.timetrex.com/viewtopic.php?t=89 may yield some clues.
lstoumbos
Posts: 80
Joined: Wed Jan 10, 2007 7:41 am

Heres the log

Post by lstoumbos »

---------------[ Wed, 10 Jan 2007 14:30:37 -0800 (PID: 31785) ]---------------
DEBUG [135]: <b>[Function]()</b>: URI: /interface/<br>
DEBUG [137]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>TTDate::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 10 Jan 2007 14:30:37 -0800 (PID: 31785) ]---------------
---------------[ Wed, 10 Jan 2007 14:31:32 -0800 (PID: 31083) ]---------------
DEBUG [135]: <b>[Function]()</b>: URI: /interface/Login.php<br>
DEBUG [137]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>TTDate::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 10 Jan 2007 14:31:32 -0800 (PID: 31083) ]---------------

Could it be the timezone. I am in EST GMT -5
lstoumbos
Posts: 80
Joined: Wed Jan 10, 2007 7:41 am

I found it

Post by lstoumbos »

It was access to the database. I accidentally tightened the security on the timetrex username to secure. Thank you for your help.
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