Clocking in/out issue

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
Locked
jdentonb
Posts: 1
Joined: Wed Apr 04, 2007 12:51 pm

Clocking in/out issue

Post by jdentonb »

I recently came on board with a company that had downloaded the free version of timetrex, but so far has been unsuccessful in figuring it out so that they can use it to keep track of punches only.

Today I created a pay period and then attempted to punch myself IN. That was successful, however when I then attempted to punch OUT, it seemed to have gone through but when I viewed my timesheet, it only reflected the punch IN. I then attempted to ADD an OUT punch, and again it seemed to work, but as well it was not reflected in the time sheet.

Any suggestions/ideas? Ever grateful for anything offered.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Post by shaunw »

Using the punch In/Out page to punch in, then immediately out again usually will not work. Several things can cause issues (ie: rounding policies), try waiting 5-10 minutes before punching out again.

If your rounding policy is more then 10 minutes, you may have to wait longer.

If you are switching departments/branches, use the "transfer" feature instead.
Locked