Clocking in/out

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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Lee640
Posts: 8
Joined: Sat Feb 03, 2007 10:05 am

Clocking in/out

Post by Lee640 »

Occasionally an employee will clock in (or out) and timetrex will enter it twice; the second will be exactly one minute later than the first. Naturally this messes up their next clock in or out.

Also lately, they have clocked in (or out), they have checked their time sheet to make sure it registers and it has. When they go back to look at their timesheet later, it will not be there. This has happened to a couple of employees recently. It was working just fine previously. Any solutions?
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Post by shaunw »

1. What version of TimeTrex you are running, specifically? (stating "the latest version" is not specific enough)

2. What version of PHP you are using?

3. What operating system you are running?

4. What web server you are using?

4. What database and database version are using?
Lee640
Posts: 8
Joined: Sat Feb 03, 2007 10:05 am

Post by Lee640 »

1. 1.4.0-beta2
2. PHP 5.2.0-7
3. Debian with 2.6.18-3 kernel
4. Apache 2.2.3-3.2
4. PostgreSQL 8.1
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Post by shaunw »

You are using a beta version, so I would highly recommend upgrading to the latest version (2.0).

While we are not aware of any bug that would cause duplicate punches, it is a good idea to upgrade regardless.

Let me know if the issue continues after an upgrade.
Lee640
Posts: 8
Joined: Sat Feb 03, 2007 10:05 am

Post by Lee640 »

Thanks a lot. We're upgrading tonight. I'll let you know.
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