IN/OUT Punch default branch & default depart not auto fill

[cbsadmin]

Recently noticed on punch summary report that the default department field was showing "----------" instead of the department. Verified Employee had a default department & default branch selected. I export the reports into an excel spreadsheet. But now when I go and repull the same report for the same payperiod as before the report has all the default departments filled in and there are no fields with "--------". What causes this?

Upon further review I've noticed that on employee time sheets the screen is showing hours for no department & no branch. When the employee signs in/out they do not have the option to change branch or department it's not displayed.

Why does the system display the default branch & department totals on the timesheet display screen and other weeks it doesn't? see attached files screen shots with department and screen shots with no departments.

[shaunw]

Are the employees scheduled by chance?

[cbsadmin]

Under Recurring Schedule we have 3 templates and each employee assigned is assigned to one of the templates.

[cbsadmin]

Under the templates for example I have a template titled "Day" Week = 1 Mon-Fri boxes are checked in = 8:00 am out= 5:00 pm
Schedule policy = Default Branch & Department = "-----------" .

[cbsadmin]

Should Branch and Depart be"Default" instead of "-------"?

[shaunw]

Yes.

[cbsadmin]

Thank you!