Time worked under the normal working time not deducted

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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sorenandroid
Posts: 4
Joined: Tue Aug 11, 2015 5:21 am

Time worked under the normal working time not deducted

Post by sorenandroid »

I just took over our communitybased timetrex - running version 8.0.9.

However after it got updated a while back, it stopped reporting if employees were clocked in less than they should (7,24 hours per day)

I tried seaching for a solution, however none of the results ... It adds overtime correctly enough.

Any help would be greatly appeciated.
Attachments
screenshot of the problem
screenshot of the problem
shanec
Posts: 417
Joined: Thu Apr 25, 2013 8:22 am

Re: Time worked under the normal working time not deducted

Post by shanec »

Please check your Exceptions Policies and make sure that Under Daily Scheduled Time (S8) is Enabled and that the proper Exception Policies are assigned to Policy Group(s).

For more information please see the Exception Policies section of the TimeTrex Administrator Guide:
http://help.timetrex.com/TimeTrex_Admin ... n_Policies

For more information please see the Policy Groups section of the TimeTrex Administrator Guide:
http://help.timetrex.com/TimeTrex_Admin ... icy_Groups
sorenandroid
Posts: 4
Joined: Tue Aug 11, 2015 5:21 am

Re: Time worked under the normal working time not deducted

Post by sorenandroid »

Thanks for the reply,

I edited the exceptionpolicy and policygroup to the following screenshots.

Is there anything more thats need doing?
Attachments
exception policy screenshot
exception policy screenshot
PolicyGroup screenshot
PolicyGroup screenshot
shanec
Posts: 417
Joined: Thu Apr 25, 2013 8:22 am

Re: Time worked under the normal working time not deducted

Post by shanec »

Based on the screenshots you provided nothing else needs to be done and the settings should meet your needs.
sorenandroid
Posts: 4
Joined: Tue Aug 11, 2015 5:21 am

Re: Time worked under the normal working time not deducted

Post by sorenandroid »

shanec wrote:Based on the screenshots you provided nothing else needs to be done and the settings should meet your needs.
It still does not substract the hours and minuts clocked in less than 7.24 hours.
Attachments
stillNot.png
stillNot.png (10.46 KiB) Viewed 5770 times
shanec
Posts: 417
Joined: Thu Apr 25, 2013 8:22 am

Re: Time worked under the normal working time not deducted

Post by shanec »

In order for us to assist you further please provide us with uncropped screenshots of the full timesheet (click Attendance -> TimeSheet), the Schedule Policy (click Policy -> Schedule Policies) and the Schedule inset page by clicking Attendance -> Schedules, highlighting an affected shift in blue then clicking the Edit icon.
sorenandroid
Posts: 4
Joined: Tue Aug 11, 2015 5:21 am

Re: Time worked under the normal working time not deducted

Post by sorenandroid »

After reviewing your last post, I'm guessing that there is some setting missing from the Schedule Policy (I might be wrong though)
Attachments
Schedule Policy
Schedule Policy
Full time sheet
Full time sheet
attendance schedule
attendance schedule
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Time worked under the normal working time not deducted

Post by shaunw »

According to your screenshots your Schedule Policy doesn't have any "Undertime Absence" policy selected, and the employee isn't actually scheduled either, therefore the schedule policy will never be used. So you need to first assign an "Undertime Absence" policy to your schedule policy, and then schedule the employee (using that schedule policy) for the proper number of hours.
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