Invalid Email

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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brandinarsenault
Posts: 15
Joined: Tue Aug 18, 2015 3:17 pm

Invalid Email

Post by brandinarsenault »

Hello,

My employees have an email like this example@ex.example.com and the system is rejecting this as invalid. I am using TimeTrex Cloud Hosted free version,

Brandin Arsenault
Director of Internal Affairs
FTK Truro
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Invalid Email

Post by shaunw »

Its likely that your domain isn't setup properly to receive emails. For example if your email domain is "ex.example.com" you should have a proper MX record setup for that domain. You can use a free tool like this http://mxtoolbox.com/ to test that your domain is setup properly.
brandinarsenault
Posts: 15
Joined: Tue Aug 18, 2015 3:17 pm

Re: Invalid Email

Post by brandinarsenault »

It won't even let me input the email though. Like besides the fact it might not be able to send an email I can't even save an employee file.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Invalid Email

Post by shaunw »

If you are trying to enter an invalid email address, it will cause a validation error and you won't be able to save the employee record until its corrected. If you remove the invalid email address it will allow you to save the record.
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