TimeTrex not saving punches

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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rjandreski
Posts: 23
Joined: Fri Oct 03, 2014 10:52 am

TimeTrex not saving punches

Post by rjandreski »

Everything was working on fine on Friday but today(Monday) users are not allowed to save their punches. I logged in with my admin account and went to manually enter their punch and the same thing happens to me. I enter the time and hit the save button but when it goes back to the employees timesheet screen the punch does not show and is blank. There is no error message that shows up. This is occurring for all users.

We are running TimeTrex Community Edition version 9.0.10. I'm not sure when this version was release and was installed on our system as we have it set to auto update to the newest version. It might have happened over the weekend.

This is running on a Windows 2008 R2 server.
redlinemotosports
Posts: 7
Joined: Tue Apr 29, 2014 8:50 am

Re: TimeTrex not saving punches

Post by redlinemotosports »

Having the same problem here...
mfarrell
Posts: 1
Joined: Mon Apr 11, 2016 6:13 am

Re: TimeTrex not saving punches

Post by mfarrell »

Same here.

Any luck with this yet?
timothycolonna
Posts: 4
Joined: Mon Apr 11, 2016 6:21 am

Re: TimeTrex not saving punches

Post by timothycolonna »

This is happening to me as well. looks like a version was deployed over the weekend
timothycolonna
Posts: 4
Joined: Mon Apr 11, 2016 6:21 am

Re: TimeTrex not saving punches

Post by timothycolonna »

This is happening to us as well. I can also not edit add or delete old punches
jborden
Posts: 1
Joined: Mon Apr 11, 2016 6:48 am

Re: TimeTrex not saving punches

Post by jborden »

Same here. I have two customers running community edition, both can't punch as of this morning. One hosted on 2008R2, other on 2012R2.
stiltoncl
Posts: 3
Joined: Mon Apr 11, 2016 7:19 am

Re: TimeTrex not saving punches

Post by stiltoncl »

We are seeing the same thing. Upgrade seams to have happened last night 4/10. No punches will save even though debug level log contains NO errors.
MarkMack
Posts: 1
Joined: Mon Apr 11, 2016 7:18 am

Re: TimeTrex not saving punches

Post by MarkMack »

I'm having the same problem, things were working fine last night and can't save punches this morning. No MS updates or anything else happened on the system.

Any update on this issue?

Thanks,
Mark
stiltoncl
Posts: 3
Joined: Mon Apr 11, 2016 7:19 am

Re: TimeTrex not saving punches

Post by stiltoncl »

Same issue. Update seams to have happened Sunday 4/10. Nothing wrong in the logs at the Debug level. Simply click save and nothing happens.
vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Re: TimeTrex not saving punches

Post by vcrawford »

Same issue here today.
gdevdariani
Posts: 3
Joined: Mon Apr 11, 2016 1:06 am

Re: TimeTrex not saving punches

Post by gdevdariani »

i have the same problem with timetrex version 9.0.10
EdwardCullen
Posts: 1
Joined: Mon Apr 11, 2016 7:48 am

Re: TimeTrex not saving punches

Post by EdwardCullen »

I'm sorry I'm not adding to the topic - but we too are having this issue. We can change user info, but not log actual punches.
jolmstead
Posts: 22
Joined: Fri May 31, 2013 2:29 pm

Re: TimeTrex not saving punches

Post by jolmstead »

Our company is also having the same issue.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: TimeTrex not saving punches

Post by shaunw »

It appears that a incompatibility with some TimeTrex installations was introduced with v9.0.10, we are currently in the process of releasing v9.0.11 which will resolve it, we appreciate your patience and will post more information here once its available.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: TimeTrex not saving punches

Post by shaunw »

TimeTrex v9.0.10 mistakenly introduced an incompatibility with a small percentage of installations that would prevent punches from being saved. v9.0.11 has been released to correct this issue, so to force an immediate upgrade, please run the following command on your TimeTrex server:

c:\timetrex\php\php.exe c:\timetrex\timetrex\tools\unattended_upgrade.php -f

We are continuing to investigate how this incompatibility made it through our quality assurance testing and we can assure you that we will take all necessary steps to prevent this from happening again in the future.

We sincerely apologize for any inconvenience this has caused, if you have any questions please feel free to contact us.
vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Re: TimeTrex not saving punches

Post by vcrawford »

Attempted the update and received the following message:
Force mode enabled...
Already running latest version: 9.0.10
stiltoncl
Posts: 3
Joined: Mon Apr 11, 2016 7:19 am

Re: TimeTrex not saving punches

Post by stiltoncl »

Upgrade worked and we can report users can save punches once again.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: TimeTrex not saving punches

Post by shaunw »

vcrawford wrote:Attempted the update and received the following message:
Force mode enabled...
Already running latest version: 9.0.10
Please try again, the new version was likely still propagating to all of our mirror servers.
gbl
Posts: 25
Joined: Wed Jan 02, 2008 11:47 am
Location: Milwaukee, WI
Contact:

Re: TimeTrex not saving punches

Post by gbl »

Running on Linux (Ubuntu 12.04), I receive this error when running the upgrade:

% php ~gbl/TimeTrex/timetrex/tools/unattended_upgrade.php -f
Force Mode enabled...
ERROR: Current system requirements check failed...
Failed Requirements: Require,WFilePermissions

Looks like a bunch of files had their ownership changed to the apache user. Fixed that, then it updated cleanly.

Punches now work.
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Direct: 414-988-1700 Fax: 414-988-1716

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jolmstead
Posts: 22
Joined: Fri May 31, 2013 2:29 pm

Re: TimeTrex not saving punches

Post by jolmstead »

I ran the forced upgrade and all is working now.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: TimeTrex not saving punches

Post by shaunw »

gbl wrote:Running on Linux (Ubuntu 12.04), I receive this error when running the upgrade:

% php ~gbl/TimeTrex/timetrex/tools/unattended_upgrade.php -f
Force Mode enabled...
ERROR: Current system requirements check failed...
Failed Requirements: Require,WFilePermissions

Looks like a bunch of files had their ownership changed to the apache user. Fixed that, then it updated cleanly.

Punches now work.
There is a problem with your file permissions, please enable the web installer in the timetrex.ini.php file and run that, it will give you specific error messages that should be more helpful.
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