Error when trying to print timesheet

General support regarding TimeTrex, such as
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vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Error when trying to print timesheet

Post by vcrawford »

When attempting to print either a detailed or summary timesheet we are receiving a "Message" box error "ERROR: Operation cannot be completed." I have tried three different machines and three different browsers - IE 11, Chrome, and Firefox and received the error on all printing attempts. Timetrex version is 9.0.12, this is the first time we have tried to print since the last version upgrade, the worksheet printing was working previous to the last update.
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Timetrex Printing Error.JPG
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Error when trying to print timesheet

Post by shaunw »

You will need to send us the TimeTrex log, please see this FAQ for more information:

http://forums.timetrex.com/viewtopic.php?f=6&t=89
vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Re: Error when trying to print timesheet

Post by vcrawford »

Here is the TimeTrex log. Thanks.
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timetrex.log
(6.06 KiB) Downloaded 192 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Error when trying to print timesheet

Post by shaunw »

Unfortunately that log doesn't contain any useful data.

Did you enable logging as per that FAQ, then replicate the problem again before attaching the log?
vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Re: Error when trying to print timesheet

Post by vcrawford »

Sorry, here is the file with debugging enabled.
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timetrex.log
(644.96 KiB) Downloaded 180 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Error when trying to print timesheet

Post by shaunw »

It would appear that your TimeTrex installation is corrupt as files are either missing or not properly formatted, try re-installing the latest version overtop of your existing TimeTrex directory (do not uninstall) and be sure to run the TimeTrex web installer.
vcrawford
Posts: 6
Joined: Mon Apr 11, 2016 7:42 am

Re: Error when trying to print timesheet

Post by vcrawford »

That worked. Thanks.
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