Internal server error

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Internal server error

Post by macbeth » Thu Sep 29, 2016 7:23 am

Help! It's payday and I can't process payroll! I get this error whenever I try to do anything in Timetrex, anytime it says "processing" this pops up. Thanks!
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shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal server error

Post by shaunw » Thu Sep 29, 2016 8:39 am


macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Thu Sep 29, 2016 10:05 am

in the debug section of the ini file there is a line that says "production=TRUE", should that be changed to False?

macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Thu Sep 29, 2016 10:15 am

attached is my log file, this is on Windows 10, T/T version 9.1.3-20160812-215412, installed using automated installer,
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timetrex.log
(106.45 KiB) Downloaded 59 times

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal server error

Post by shaunw » Thu Sep 29, 2016 3:28 pm

Unfortunately I didn't see anything helpful in that log, can you send us your Apache error log? Its usually: c:\timetrex\apache2\log\error.log

macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Fri Sep 30, 2016 8:19 am

sure:
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error.log
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shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal server error

Post by shaunw » Fri Sep 30, 2016 10:42 am

Has anything changed on your server recently? According to that error log it appears as though PHP is crashing and it just started happening yesterday morning.

macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Fri Sep 30, 2016 12:56 pm

No, but it did start after rebooting. Could something not have loaded at startup?

macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Fri Sep 30, 2016 1:22 pm

Rebooted again and all is well?!?!

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal server error

Post by shaunw » Fri Sep 30, 2016 1:50 pm

Strange, are you aware of any Windows Updates being installed inbetween those reboots?

macbeth
Posts: 189
Joined: Wed Feb 25, 2009 1:06 pm

Re: Internal server error

Post by macbeth » Fri Sep 30, 2016 2:29 pm

Yes actually! :?:

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