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 Post subject: Locked Pay period
PostPosted: Tue Nov 15, 2016 3:30 am 
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Joined: Sat Apr 04, 2015 5:40 am
Posts: 4
My employees says they cant punch in / out, the message is pay period is locked. When trying to change status from closed to open or post adjustment, I get msg ' invalid status,unable to lock or close before the end of pay period'

Pls help


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 Post subject: Re: Locked Pay period
PostPosted: Tue Nov 15, 2016 11:12 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7280
Can you go to Payroll -> Pay Periods and send us a full uncropped screenshot of that screen?


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 Post subject: Re: Locked Pay period
PostPosted: Wed Nov 16, 2016 12:16 am 
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Joined: Sat Apr 04, 2015 5:40 am
Posts: 4
Hi friend,

Pls find attached GIF file of the Pay period.

Thanks and appreciate.

Manoj


Attachments:
Pioneer.GIF
Pioneer.GIF [ 77.93 KiB | Viewed 1394 times ]
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 Post subject: Re: Locked Pay period
PostPosted: Wed Nov 16, 2016 9:00 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7280
You have pay periods in the future that are closed, once a pay period is closed that tells TimeTrex that no changes can be made to that pay period anymore. You will need to edit your December and November pay periods and change the status to "Post Adjustment".


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 Post subject: Re: Locked Pay period
PostPosted: Wed Nov 16, 2016 10:10 pm 
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Joined: Sat Apr 04, 2015 5:40 am
Posts: 4
Thanks for your reply, we are unable to do edit 'Post Adjustment', what do we do ?


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 Post subject: Re: Locked Pay period
PostPosted: Thu Nov 17, 2016 10:13 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7280
Please provide more details or screenshots. Are you receiving any error messages?


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 Post subject: Re: Locked Pay period
PostPosted: Tue Dec 06, 2016 1:05 am 
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Joined: Sat Apr 04, 2015 5:40 am
Posts: 4
Hi,

Attaching a screen shot. When trying to do post adjustment.

Thanks

Manoj


Attachments:
Post adjustment.jpg
Post adjustment.jpg [ 180.34 KiB | Viewed 1367 times ]
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 Post subject: Re: Locked Pay period
PostPosted: Tue Dec 06, 2016 8:49 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7280
In that case you will need to delete that pay period and re-create it.


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