Locked Pay period

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Locked Pay period

Post by manojag22 » Tue Nov 15, 2016 3:30 am

My employees says they cant punch in / out, the message is pay period is locked. When trying to change status from closed to open or post adjustment, I get msg ' invalid status,unable to lock or close before the end of pay period'

Pls help

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw » Tue Nov 15, 2016 11:12 am

Can you go to Payroll -> Pay Periods and send us a full uncropped screenshot of that screen?

manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 » Wed Nov 16, 2016 12:16 am

Hi friend,

Pls find attached GIF file of the Pay period.

Thanks and appreciate.

Manoj
Attachments
Pioneer.GIF
Pioneer.GIF (77.93 KiB) Viewed 1583 times

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw » Wed Nov 16, 2016 9:00 am

You have pay periods in the future that are closed, once a pay period is closed that tells TimeTrex that no changes can be made to that pay period anymore. You will need to edit your December and November pay periods and change the status to "Post Adjustment".

manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 » Wed Nov 16, 2016 10:10 pm

Thanks for your reply, we are unable to do edit 'Post Adjustment', what do we do ?

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw » Thu Nov 17, 2016 10:13 am

Please provide more details or screenshots. Are you receiving any error messages?

manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 » Tue Dec 06, 2016 1:05 am

Hi,

Attaching a screen shot. When trying to do post adjustment.

Thanks

Manoj
Attachments
Post adjustment.jpg
Post adjustment.jpg (180.34 KiB) Viewed 1556 times

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw » Tue Dec 06, 2016 8:49 am

In that case you will need to delete that pay period and re-create it.

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