Locked Pay period

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Locked Pay period

Post by manojag22 »

My employees says they cant punch in / out, the message is pay period is locked. When trying to change status from closed to open or post adjustment, I get msg ' invalid status,unable to lock or close before the end of pay period'

Pls help
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw »

Can you go to Payroll -> Pay Periods and send us a full uncropped screenshot of that screen?
manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 »

Hi friend,

Pls find attached GIF file of the Pay period.

Thanks and appreciate.

Manoj
Attachments
Pioneer.GIF
Pioneer.GIF (77.93 KiB) Viewed 5729 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw »

You have pay periods in the future that are closed, once a pay period is closed that tells TimeTrex that no changes can be made to that pay period anymore. You will need to edit your December and November pay periods and change the status to "Post Adjustment".
manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 »

Thanks for your reply, we are unable to do edit 'Post Adjustment', what do we do ?
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw »

Please provide more details or screenshots. Are you receiving any error messages?
manojag22
Posts: 4
Joined: Sat Apr 04, 2015 5:40 am

Re: Locked Pay period

Post by manojag22 »

Hi,

Attaching a screen shot. When trying to do post adjustment.

Thanks

Manoj
Attachments
Post adjustment.jpg
Post adjustment.jpg (180.34 KiB) Viewed 5702 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Locked Pay period

Post by shaunw »

In that case you will need to delete that pay period and re-create it.
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