Remittance Report

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Remittance Report

Post by macbeth » Mon Dec 12, 2016 10:39 am

When I try to print a monthly remittance report, Report>Tax Reports>Remittance Summary, and either click "View" or "PDF", no data is printed. The report itself looks fine, but no figures under the columns. The report setup looks fine as well! Any ideas? Thanks!

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Mon Dec 12, 2016 12:39 pm

Can you please attach an example report so we can see what is being output, also what version of TimeTrex are you using?

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Mon Dec 12, 2016 12:49 pm

Version 10.0.0
Thank you
Attachments
remittance_summary_2016_12_12.pdf
(47.21 KiB) Downloaded 52 times

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Mon Dec 12, 2016 1:49 pm

In the Remittance Summary report, click on the "Form Setup" tab and ensure that you have the proper Pay Stub Accounts selected for each field there, be sure to click the "Save Setup" icon when done.

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Mon Dec 12, 2016 2:34 pm

it all looks as it should :cry:

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Mon Dec 12, 2016 3:44 pm

Are you having problems with any other reports, such as the Pay Stub Summary report?

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Mon Dec 12, 2016 4:17 pm

No

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Mon Dec 12, 2016 6:27 pm

Can you please enable logging in your timetrex.ini.php file, delete the log file, run the report again, then attach the log here?

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Tue Dec 13, 2016 9:58 am

Done
Attachments
timetrex.log
(226.31 KiB) Downloaded 44 times

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Tue Dec 13, 2016 10:23 am

I don't see anything out of the ordinary in your logs, and I'm not able to replicate the issue on our test systems here either. Can you send us a screenshot of your Form Setup tab please?

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Tue Dec 13, 2016 12:03 pm

Here it is....
Attachments
screenshot.jpg
screenshot.jpg (89.32 KiB) Viewed 1560 times

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Tue Dec 13, 2016 1:07 pm

We would need to investigate this issue further, is it possible for you to give us remote access to your TimeTrex server to do that?

If so, please download our remote access tool here:
https://www.timetrex.com/r.php?id=unattended

Install that, then email the Partner ID to support@timetrex.com, and reference this forum post. Also include in that email the TimeTrex administrator username/password.

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Wed Dec 14, 2016 10:02 am

I've been informed that this issue should now be resolved for you.

macbeth
Posts: 185
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth » Wed Dec 14, 2016 10:30 am

It is!!!!! Thank you so much!!! Do you know what the problem was?

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw » Wed Dec 14, 2016 11:17 am

It was a conflict with the way locale/currency formatting was handled on your system with TimeTrex v10.0.0. Our developers will issue a workaround in future versions.

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