Remittance Report

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Remittance Report

Post by macbeth »

When I try to print a monthly remittance report, Report>Tax Reports>Remittance Summary, and either click "View" or "PDF", no data is printed. The report itself looks fine, but no figures under the columns. The report setup looks fine as well! Any ideas? Thanks!
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

Can you please attach an example report so we can see what is being output, also what version of TimeTrex are you using?
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

Version 10.0.0
Thank you
Attachments
remittance_summary_2016_12_12.pdf
(47.21 KiB) Downloaded 223 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

In the Remittance Summary report, click on the "Form Setup" tab and ensure that you have the proper Pay Stub Accounts selected for each field there, be sure to click the "Save Setup" icon when done.
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

it all looks as it should :cry:
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

Are you having problems with any other reports, such as the Pay Stub Summary report?
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

No
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

Can you please enable logging in your timetrex.ini.php file, delete the log file, run the report again, then attach the log here?
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

Done
Attachments
timetrex.log
(226.31 KiB) Downloaded 206 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

I don't see anything out of the ordinary in your logs, and I'm not able to replicate the issue on our test systems here either. Can you send us a screenshot of your Form Setup tab please?
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

Here it is....
Attachments
screenshot.jpg
screenshot.jpg (89.32 KiB) Viewed 8819 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

We would need to investigate this issue further, is it possible for you to give us remote access to your TimeTrex server to do that?

If so, please download our remote access tool here:
https://www.timetrex.com/r.php?id=unattended

Install that, then email the Partner ID to support@timetrex.com, and reference this forum post. Also include in that email the TimeTrex administrator username/password.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

I've been informed that this issue should now be resolved for you.
macbeth
Posts: 198
Joined: Wed Feb 25, 2009 1:06 pm

Re: Remittance Report

Post by macbeth »

It is!!!!! Thank you so much!!! Do you know what the problem was?
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Remittance Report

Post by shaunw »

It was a conflict with the way locale/currency formatting was handled on your system with TimeTrex v10.0.0. Our developers will issue a workaround in future versions.
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