email address is invalid

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
Post Reply
timeclock
Posts: 32
Joined: Sun Jul 03, 2016 1:23 pm

email address is invalid

Post by timeclock » Fri Dec 16, 2016 8:41 am

Hello:

Attempts to enter a work email address for a new user throws an error. Older users in the system have the same email domain. However, if I attempt to re-add the same domain in an older user a error is thrown. Our domain is valid (we receive emails daily.) The error is the email address in invalid. Incidentally, I can enter a bogus email address of another domain and it is accepted. For example: ecrap@cyrilroberts.com is accepted in timetex but is listed as invalid in http://email-checker.net/check

Any thoughts?

Version: Timetrex Community 10.0.0

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: email address is invalid

Post by shaunw » Fri Dec 16, 2016 10:03 am

Please see the following FAQ for instructions on how to enable logging, then replicate the issue and attach a copy of the log here:
http://forums.timetrex.com/viewtopic.php?f=6&t=89

timeclock
Posts: 32
Joined: Sun Jul 03, 2016 1:23 pm

Re: email address is invalid

Post by timeclock » Thu Dec 22, 2016 4:41 am

oddly enough, the issue has been resolved as the program was upgraded to 10.0.0.1. however, new issues have emerged. will create a new thread on those issues.

Post Reply