TimeTrex Time and Attendance

As administrator, I added a new employee to the system. When he tries to log in he gets a message saying: "Sorry, your company's account has been CANCELLED, please contact customer support if you believe this is an error". However, no one else is having any issue nor is anyone else getting this message. I am able to log into his account as administrator and log him in and out on his timesheet. Why is he getting this message?
CarolynB

Please make sure your employee is using the exact same URL in his web browser to login to TimeTrex that you do.