Internal Server Error (500)

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
Post Reply
Two8nine
Posts: 16
Joined: Wed Aug 30, 2017 5:10 am

Internal Server Error (500)

Post by Two8nine » Wed Aug 30, 2017 5:46 am

Hoping someone can help with this. Have been using TimeTrex for about a year now without issue. This morning all users see a popup with the following text:

The network connection was lost. Please check your network connection then try again.

Error: error "Internal Server Error"

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@example.com to inform them of the time this error occurred, and teh action you performed just before this error.

More information about this error may be available in the server error log.

(500)

--------------------------------------------

No changes have been made within the last week (Though a manual upgrade was done within the past month.)

We are using community edition 10.7.1, and it is an automated install.

The OS Timetrex is installed on is Windows 10.1 -- though the issue occurs for all users (Windows 7/Windows 10) on all browsers tested. (IE, Firefox, Chrome).

Closing the error does seem to allow for normal operation, though it re-occurs every time the page is loaded.
Attachments
timetrex_error.png
timetrex_error.png (185.97 KiB) Viewed 1353 times

shaunw
Posts: 7483
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal Server Error (500)

Post by shaunw » Wed Aug 30, 2017 7:08 am

We will need to see the TimeTrex log file to get more information, in your TimeTrex.ini.php file, set the following under the [debug] section:
enable = TRUE
enable_display = FALSE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10

Then reproduce the error and attach the log file here.

Two8nine
Posts: 16
Joined: Wed Aug 30, 2017 5:10 am

Re: Internal Server Error (500)

Post by Two8nine » Wed Aug 30, 2017 7:50 am

I've attached the log.
Attachments
timetrex.log
(6.01 KiB) Downloaded 75 times

Two8nine
Posts: 16
Joined: Wed Aug 30, 2017 5:10 am

Re: Internal Server Error (500)

Post by Two8nine » Wed Aug 30, 2017 12:51 pm

To update the issue appears to have self-corrected. Would still appreciate any thoughts as to the cause however, as I'm concerned something behind the scenes isn't quite right.

shaunw
Posts: 7483
Joined: Tue Sep 19, 2006 2:22 pm

Re: Internal Server Error (500)

Post by shaunw » Wed Aug 30, 2017 1:45 pm

Can you attach a copy of your c:\timetrex\apache2\log\error.log* files as well? They may provide more information too.

Post Reply