Help! "Invalid Data" on quickpunch attempts, new cloud acct

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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tshepherd
Posts: 2
Joined: Wed Sep 06, 2017 11:28 am

Help! "Invalid Data" on quickpunch attempts, new cloud acct

Post by tshepherd »

Good morning!

Hoping I can get some quick help on this issue, as I am looking forward to trying this software out at my small office and spent some time setting it up yesterday!

I made an account for a cloud based timeclock, did the quick config wizard in full, and then populated the employee list. As far as I can tell, my employees are active and set up as much as they need to be. If I open the login url from another machine, enter one of the quick punch IDs and passcodes, I get a popup "Invalid Data" error with no further explanation. I know it is working up to some point, because when I audit the employee activity for the related employee, I can see a login there. Just need to get past login from their side.

Thanks very much for your time!

-Tyler
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Help! "Invalid Data" on quickpunch attempts, new cloud a

Post by shaunw »

Can you please post a full uncropped screenshot of the error that you are seeing?
tshepherd
Posts: 2
Joined: Wed Sep 06, 2017 11:28 am

Re: Help! "Invalid Data" on quickpunch attempts, new cloud a

Post by tshepherd »

I get this same error for qp on web, mobile and app access. Here is the app from my pixel phone.
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shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Help! "Invalid Data" on quickpunch attempts, new cloud a

Post by shaunw »

The TimeTrex Mobile app and Quick Punch system only supports paid TimeTrex Editions such as the Professional Edition.
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