Recurring Schedule keeps Changing

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
Post Reply
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Recurring Schedule keeps Changing

Post by egarcia »

Hi

Im new with timetrex, we have setup a reoccurring schedule, but it keeps on changing automatically
Already tried it with a fresh installed Timetrex but have the same error, we already setup the TimeZone format in preference.

Below is the screenshot of the error

page
Scheedule error.JPG
Scheedule error.JPG (68.04 KiB) Viewed 6803 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

Can you please provide more information such as what exactly is changing? Including a screenshot of your recurring schedule template would also be helpful.
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

Hi
Thanks for the response


Here are the changes, the gray box are the correct schedule, but every day it changes to the Blue box
Picture1.png
Picture1.png (185.54 KiB) Viewed 6797 times
Sample is
22:00-7:00 changes to 14:00 -23:00

Scheduletemplate
Schedule GV template.JPG
Schedule GV template.JPG (74.36 KiB) Viewed 6797 times

6:30 to 3:30 change to 22:30-7:30
Schedule template
Schedule AM template.JPG
Schedule AM template.JPG (85 KiB) Viewed 6797 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

The scheduled shifts that you say are changing are not recurring schedule shifts, they are manually overridden shifts. You can determine this by the fact that recurring schedule shifts appear in gray font, and manually overridden shifts appear in black font.

If you click on any of the incorrect black font scheduled shifts, then click the "Delete" icon, it will delete the override shift and revert back to the recurring schedule. If you then move forward to the next week you may see additional black font shifts that you might want to delete too.
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

Hi shaunw,

Thanks for the reply, these are the actual recurring schedule that keeps on being overwritten. We don't use the manual shift, so nothing should trigger the manual shift and we still encounter these sudden changes.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

If you double click on any black font shifts that are in the future, then click the Audit tab, you can see who/when they were created.
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

Hi Shaun,

It happens again, and I have check the audit trails, nobody changes it.

Change re-occurring schedule
Capture.JPG
Capture.JPG (64.58 KiB) Viewed 6773 times
Here is the Logs
error.JPG
error.JPG (97.1 KiB) Viewed 6773 times
logs.JPG
logs.JPG (80.42 KiB) Viewed 6773 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

Its possible it is a timezone problem on your server, since it appears the scheduled shifts in black font are exactly 7hrs different than the recurring scheduled shifts in gray font. However since you have censored the screenshots and cropped them as small as possible, its difficult to tell.

What timezone do you have set under MyAccount -> Preferences, and do you have employees in different timezones?
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

here is the screenshot of the time Zone, Asia/Manila.All are configure to Asia/manila
Time zone.JPG
Time zone.JPG (79.16 KiB) Viewed 6758 times
The sample Time Schedule is 6:30 AM to 3:30 PM that keep on changing to 22:30 to 7:30.

Php.ini Timezone
timezone php.JPG
timezone php.JPG (23.92 KiB) Viewed 6758 times
ServerTimezone
server timezone.JPG
server timezone.JPG (18.87 KiB) Viewed 6758 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

In your TimeTrex.ini.php file, do you have "system_timezone" specified, if so what is it set to?
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

Hi Shaun

I don't have a system_timzone on my timetrex.ini.php.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Recurring Schedule keeps Changing

Post by shaunw »

In your timetrex.ini.php file, under the [other] section try setting:

Code: Select all

system_timezone = Asia/Manila
Then see if that makes any difference for you.
egarcia
Posts: 9
Joined: Tue Aug 22, 2017 8:41 pm

Re: Recurring Schedule keeps Changing

Post by egarcia »

Hi Shaun,

Sorry for very late response, yup that resolved my issue

Thank you!
Post Reply