Pending Requests issue

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parsonspr
Posts: 41
Joined: Fri Mar 16, 2018 5:09 am

Pending Requests issue

Post by parsonspr » Wed Apr 11, 2018 5:57 am

Hi,

I'm having an issue with Requests that I hope you can help me with. I've had a couple of requests, authorised them, but then found that they are still showing up as pending.
pending01.png
pending01.png (179.36 KiB) Viewed 381 times
this shows 2 pending requests. When I click it I get the following show that there are no pending requests (even if I clear search filters and search again):
pending02.png
pending02.png (137.06 KiB) Viewed 381 times
If I go to My Account >> Requests, it lists 3 items as Pending:
pending03.png
pending03.png (136.54 KiB) Viewed 381 times
and if I open one it appears to be authorised already:
pending04.png
pending04.png (149.89 KiB) Viewed 381 times
please can you help?

thanks again,
Phil

mikeb
Posts: 491
Joined: Thu Jul 27, 2006 11:58 am

Re: Pending Requests issue

Post by mikeb » Wed Apr 11, 2018 7:46 am

How many levels of superiors do you have in your hierarchy?
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Help motivate us to continue by showing your appreciation!

parsonspr
Posts: 41
Joined: Fri Mar 16, 2018 5:09 am

Re: Pending Requests issue

Post by parsonspr » Wed Apr 11, 2018 8:42 am

Haha, you beat me to it Mike!

I just realised it was because I had set someone else higher up as a supervisor.

In that case, do both people have to authorise requests or just the highest level?

thanks,
Phil

mikeb
Posts: 491
Joined: Thu Jul 27, 2006 11:58 am

Re: Pending Requests issue

Post by mikeb » Wed Apr 11, 2018 12:57 pm

Superiors at different levels must all authorize the request, however superiors can drop down to lower levels and authorize on behalf of those lower level superiors if needed.

Superiors at the same level share responsibilities on a first come, first serve basis.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!

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