Errorneous In Late Exception Notifications

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natewilliams
Posts: 3
Joined: Tue Oct 23, 2018 8:00 am

Errorneous In Late Exception Notifications

Post by natewilliams » Tue Oct 23, 2018 12:27 pm

I have been using TimeTrex since March of 2018 and it's been working great for our small team.

A couple of weeks ago, supervisor's have been receiving In Late exceptions for their subordinates, when the subordinate is punched in and on time. No exceptions are logged on any employee's timesheet, and there are no exceptions in the subordinates exception dashlet. There are no records of exceptions anywhere except for the email notifications sent to the supervisors (per the exception notification policy).

Nothing has really changed on the system, however some system and package updates were installed recently that could be causing the new strange behavior. It's a low priority for me, since everything appears to be working fine otherwise, but the extra notifications are a nuisance to supervisors.

I am using TimeTrex 11.1.5 - I see there is a new version available, I haven't updated yet, who knows, it may fix my issue

Ubuntu Linux 16.05.5 LTS, PHP 7.032-0ubuntu0.16.04.1, PostgreSQL 9.5.14, Apache 2.4.18

I enabled logging in my timetrex.ini.php file, I'm not seeing anything yet, and no logged php errors.

Any other suggestions or places to look?

mikeb
Posts: 545
Joined: Thu Jul 27, 2006 11:58 am

Re: Errorneous In Late Exception Notifications

Post by mikeb » Tue Oct 23, 2018 2:00 pm

Could you please attach a copy of an exception email that the supervisor has received, as well as a full uncropped screenshot of the corresponding employees timesheet for the same day?
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natewilliams
Posts: 3
Joined: Tue Oct 23, 2018 8:00 am

Re: Errorneous In Late Exception Notifications

Post by natewilliams » Tue Oct 23, 2018 3:18 pm

Here are the screenshots:
Attachments
nathan-in-late-email-notification.png
nathan-in-late-email-notification.png (24.57 KiB) Viewed 411 times
nathan-timesheet.png
nathan-timesheet.png (140.52 KiB) Viewed 411 times

mikeb
Posts: 545
Joined: Thu Jul 27, 2006 11:58 am

Re: Errorneous In Late Exception Notifications

Post by mikeb » Tue Oct 23, 2018 3:29 pm

Can you please double click on the Oct 23rd 7:46AM punch, then send us a full uncropped screenshot of that screen, as well as a screenshot of the "Audit" tab.
TimeTrex Community Edition is developed and supported by volunteers.
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natewilliams
Posts: 3
Joined: Tue Oct 23, 2018 8:00 am

Re: Errorneous In Late Exception Notifications

Post by natewilliams » Tue Oct 23, 2018 3:42 pm

Here ya go:
Attachments
nathan-punch-in-audit.png
nathan-punch-in-audit.png (219.36 KiB) Viewed 403 times
nathan-punch-in.png
nathan-punch-in.png (271.19 KiB) Viewed 403 times

mikeb
Posts: 545
Joined: Thu Jul 27, 2006 11:58 am

Re: Errorneous In Late Exception Notifications

Post by mikeb » Tue Oct 23, 2018 4:24 pm

Upon further investigation, it appears that you have intentionally modified your TimeTrex installation such that it is in violation of the license agreement. Therefore we will no longer be able to assist you while we forward the file to our legal department for further action.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!

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