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Can not Print W2/W3

Posted: Mon Jan 07, 2019 7:04 pm
by MickG01
I have entered employee pay for all of 2018 it's now 2019.
I can (and have) printed quarterly 941s through the year and just successfully printed the 940 for the year.
When I try to view, under Tax Reports > Form > View, the W2/W3 Employee and Government forms I get the spinning 'Processing' wheel icon briefly then it goes away with no display choices. Searching the drive establishes that no PDF was generated and saved.

Clicking 'View' under 'Editor' shows a report with the correct data.

Re: Can not Print W2/W3

Posted: Tue Jan 08, 2019 9:26 am
by mikeb
Please see this FAQ: viewtopic.php?f=6&t=89

Re: Can not Print W2/W3

Posted: Tue Jan 08, 2019 12:20 pm
by davidd101011
I have the same problem, using the hosted community version 11.4.2.

Select anything for the W2 report (government or individual) and I get "Error: Operation cannot be completed."
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Selection_203.png (36.74 KiB) Viewed 3105 times
I hope this is temporary, because this is kinda the primary thing I NEEDED timetrex to do for me.

Re: Can not Print W2/W3

Posted: Tue Jan 08, 2019 3:12 pm
by mikeb
Please make sure that you have a agency contact defined under Payroll -> Remittance Agency, edit the "US - Internal Revenue Service (IRS)" record and select the person who should appear on the form as the contact under the "Contact" field. Once you save that, you should be able to generate the W2 forms.

Re: Can not Print W2/W3

Posted: Sat Jan 12, 2019 2:01 pm
by MickG01
Thank You