Having issues setting up

sdpatel · Post by **sdpatel** » Fri Apr 26, 2019 10:32 am

Hi,
I have tried to follow the admin manual to try out the system but am getting stuck. I setup up a company, a test user, wages, and a timesheet. But when I attempt to generate a paystub, I get the "no earnings, employee may not have hours for this pay period or their wage may not be set."

Any advice you could give would be much appreciated.

sdpatel · Post by **sdpatel** » Fri Apr 26, 2019 4:55 pm

I should add that I am using the Community version 11.5.1, accessing the free cloud database from a Safari browser on MacOS 10.14.4

Error message attached.

sdpatel · Post by **sdpatel** » Fri Apr 26, 2019 5:13 pm

and a final bit of additional information. On a prior message on this board two suggestions were mentioned:
1. clicking on the wage icon (it doesn't show any wage for the test employee).
2. making sure that there is a default pay rate (I checked and for the employee there is a $21 hourly wage for the -Default- wage group entered.

Post by **mikeb** » Sat Apr 27, 2019 9:46 am

When you click the "Wage" icon on the timesheet and you don't see any wages appear, it means that you added the employees wage record after you entered time on their timesheet. Therefore its considered a retro-active wage change and you must recalculate the employees timesheet (using the Recalculate TimeSheet icon at the top of the timesheet). Once that is done you should see wages and pay stubs will generate.

sdpatel · Post by **sdpatel** » Sat Apr 27, 2019 11:10 am

Hi Mikeb,
Thanks for the tip. I tried it but it still gives the same error and doesn’t show a wage. Let me know if you have other suggestions.

Post by **mikeb** » Sat Apr 27, 2019 12:02 pm

You don't have things setup properly to pay the employee then. Can you please post a screenshot of the employees wage records in their employee profile?

sdpatel · Post by **sdpatel** » Mon Apr 29, 2019 12:23 pm

wage record attached. I'm stumped!

Post by **mikeb** » Tue Apr 30, 2019 11:28 am

That looks fine, could you also attach a screenshot of the employees timesheet with the Wage icon enabled where its not displaying any wage for the employee?

sdpatel · Post by **sdpatel** » Tue Apr 30, 2019 11:51 am

timesheet attached with wage icon enabled.

Post by **mikeb** » Tue Apr 30, 2019 1:02 pm

That looks fine too. So you are going to have to trace the Regular Time policy through to the Pay Code, through to the Pay Formula policy to ensure they are properly specified and setup correctly. I could take a look if you send a screenshot of each of those records.

Although you do appear to have some problems with your pay periods that should be fixed, which likely wouldn't be causing this problem, but can definitely be causing other issues.

sdpatel · Post by **sdpatel** » Wed May 01, 2019 9:24 am

Records attached.

sdpatel · Post by **sdpatel** » Wed May 01, 2019 9:30 am

sorry some screenshots didn't upload the first time. They are now attached.

Post by **mikeb** » Wed May 01, 2019 3:29 pm

Your regular time policy is set to use the OverTime pay formula policy for some reason, that is likely causing you the problems. That should be changed back to "- Defined By Pay Code -", then if you recalculate the employees timesheets their wages should start appearing.