Down for Maintenance issue

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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dgeiselman
Posts: 2
Joined: Thu Nov 30, 2006 4:26 pm

Down for Maintenance issue

Post by dgeiselman »

I am having a problem when setting up the pay period in TimeTrex.
Whenever the information is put in and Submit is pressed it comes up
with an error message that TimeTrex is down for maintenance and the
process has to be started over. Is there anything I can do to stop this
and get past this part of the process?

Thanks,
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Re: Down for Maintenance issue

Post by mikeb »

dgeiselman wrote:I am having a problem when setting up the pay period in TimeTrex.
Whenever the information is put in and Submit is pressed it comes up
with an error message that TimeTrex is down for maintenance and the
process has to be started over. Is there anything I can do to stop this
and get past this part of the process?

Thanks,
The down for maintenance page appears when TimeTrex can't connect to your database or gets an error running a query. Check your PHP error logs, the TimeTrex log, and maybe even your database error logs for more information.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
dgeiselman
Posts: 2
Joined: Thu Nov 30, 2006 4:26 pm

Post by dgeiselman »

It is only appearing though when trying to set the initial Pay Period Schedule. Everything worked fine so far except for this part. I am not seeing anything in the logs either.
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Post by mikeb »

dgeiselman wrote:It is only appearing though when trying to set the initial Pay Period Schedule. Everything worked fine so far except for this part. I am not seeing anything in the logs either.
Have a look at this topic:

http://forums.timetrex.com/viewtopic.php?t=81

I explained how to enable debugging and such to get more information from TimeTrex.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
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