Can't send message

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ronojeda
Posts: 27
Joined: Tue Jan 12, 2010 12:33 am

Can't send message

Post by ronojeda »

Hi, I have a problem sending a message. When a regular employee send a message to anyone the recipient shows blank (--). I already checked messages from Employee Preferences

Thank you in advance
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Can't send message

Post by shaunw »

By default employees can only send a message to their supervisor, but in order to determine who their supervisor is a hierarchy needs to be setup under Admin -> Company -> Hierarchy.
ronojeda
Posts: 27
Joined: Tue Jan 12, 2010 12:33 am

Re: Can't send message

Post by ronojeda »

Now I understand. Thank you so much shaunw!

Cheers!
Erich
Posts: 15
Joined: Mon Dec 13, 2010 9:48 am
Location: Bern, Switzerland
Contact:

Re: Can't send message

Post by Erich »

How the hierarchy has to look like?
Do I have to make for each employee a separate Hierarchy list?
I have 9 regular employees.
Can you show me an example how the hierarchy must be?

Thanks a lot
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Can't send message

Post by shaunw »

Usually, you only need to make one hierarchy for each superior/supervisor, which lists the superior and their subordinates.
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