Supervisor cannot open requests

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ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Supervisor cannot open requests

Post by ppalmer » Tue Jan 10, 2017 9:04 am

My Scenario

User A - Enters a request for missed punch, punch adjustment etc...
User A is in a hierarchy and approvals are done by User B

User B logs in and is notified there is a msg.
When trying to view the message they receive an error saying "Record Does Not Exist"

It only seems to be affecting requests, as a normal message between users can be read both way.

I am user community edition on site, v10.0.4-20170106-111818

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw » Tue Jan 10, 2017 9:46 am

Can you please post a full uncropped screenshot showing the error message?

ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer » Wed Jan 11, 2017 2:00 am

shaunw wrote:Can you please post a full uncropped screenshot showing the error message?
I have tried this a couple of times now with different users in different hierarchy. Sames result.

However, I can reply as the supervisor (User B) and User A get notified of the reply and can read that msg, which also contains the original message. Weird

Hope that isn't too confusing to follow
Attachments
problem2.png
When i select a msg and click view i get this error.
problem2.png (168.84 KiB) Viewed 946 times
problem1.png
You can see the supervisor has messages waiting
problem1.png (179.59 KiB) Viewed 946 times

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw » Wed Jan 11, 2017 8:53 am

I haven't been able to replicate this issue yet, have you modified the permission groups from the default permissions at all?

ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer » Wed Jan 11, 2017 10:22 am

shaunw wrote:I haven't been able to replicate this issue yet, have you modified the permission groups from the default permissions at all?
I dont think so, to be honest, I have been configuring this a bit blind, so maybe clicked something i shouldn't have.
Where would l go to modify the default permission groups?

Thanks for your help so far, if worst comes to worst, i'll perform a reinstall and see if the problem resurfaces

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw » Wed Jan 11, 2017 10:31 am

Have you made any changes under Company -> Permission Groups?

ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer » Thu Jan 12, 2017 1:36 am

shaunw wrote:Have you made any changes under Company -> Permission Groups?
I have just done a complete reinstall. The steps i have done at this point

1. Completed quick start wizard
2. Created a branch, a department, a schedule template
3. Created 2 users
4. Created a hierarchy

Sent a msg from ajones to ndavies requesting absence (incl. Vacation)
ndavies gets notified of a new message when logging in, but cannot view the message, same error as posted above

My environment is Windows 7 sp1 64-bit, using postgresql database
Attachments
problem4.png
I have configured my hierarchy as follows
problem4.png (201.49 KiB) Viewed 931 times
problem3.png
I havent changed anything in here, i can see my 2 users are regular employees.
problem3.png (194.07 KiB) Viewed 931 times

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw » Thu Jan 12, 2017 8:38 am

Please call our support line and reference this forum thread, we would like to setup a screen sharing session with you so we can try and gather more information on how to replicate this issue, as we are still unable to do so.

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