Supervisor cannot open requests

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ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Supervisor cannot open requests

Post by ppalmer »

My Scenario

User A - Enters a request for missed punch, punch adjustment etc...
User A is in a hierarchy and approvals are done by User B

User B logs in and is notified there is a msg.
When trying to view the message they receive an error saying "Record Does Not Exist"

It only seems to be affecting requests, as a normal message between users can be read both way.

I am user community edition on site, v10.0.4-20170106-111818
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw »

Can you please post a full uncropped screenshot showing the error message?
ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer »

shaunw wrote:Can you please post a full uncropped screenshot showing the error message?
I have tried this a couple of times now with different users in different hierarchy. Sames result.

However, I can reply as the supervisor (User B) and User A get notified of the reply and can read that msg, which also contains the original message. Weird

Hope that isn't too confusing to follow
Attachments
When i select a msg and click view i get this error.
When i select a msg and click view i get this error.
problem2.png (168.84 KiB) Viewed 6715 times
You can see the supervisor has messages waiting
You can see the supervisor has messages waiting
problem1.png (179.59 KiB) Viewed 6715 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw »

I haven't been able to replicate this issue yet, have you modified the permission groups from the default permissions at all?
ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer »

shaunw wrote:I haven't been able to replicate this issue yet, have you modified the permission groups from the default permissions at all?
I dont think so, to be honest, I have been configuring this a bit blind, so maybe clicked something i shouldn't have.
Where would l go to modify the default permission groups?

Thanks for your help so far, if worst comes to worst, i'll perform a reinstall and see if the problem resurfaces
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw »

Have you made any changes under Company -> Permission Groups?
ppalmer
Posts: 4
Joined: Tue Jan 10, 2017 8:42 am

Re: Supervisor cannot open requests

Post by ppalmer »

shaunw wrote:Have you made any changes under Company -> Permission Groups?
I have just done a complete reinstall. The steps i have done at this point

1. Completed quick start wizard
2. Created a branch, a department, a schedule template
3. Created 2 users
4. Created a hierarchy

Sent a msg from ajones to ndavies requesting absence (incl. Vacation)
ndavies gets notified of a new message when logging in, but cannot view the message, same error as posted above

My environment is Windows 7 sp1 64-bit, using postgresql database
Attachments
I have configured my hierarchy as follows
I have configured my hierarchy as follows
problem4.png (201.49 KiB) Viewed 6700 times
I havent changed anything in here, i can see my 2 users are regular employees.
I havent changed anything in here, i can see my 2 users are regular employees.
problem3.png (194.07 KiB) Viewed 6700 times
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Supervisor cannot open requests

Post by shaunw »

Please call our support line and reference this forum thread, we would like to setup a screen sharing session with you so we can try and gather more information on how to replicate this issue, as we are still unable to do so.
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