Authorization Email Requests

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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sfalkenstein
Posts: 2
Joined: Wed May 22, 2024 4:29 am

Authorization Email Requests

Post by sfalkenstein »

Hello,
We've noticed that for the past few months that we aren't receiving authorization request emails from TimeTrex when a timesheet is verified. A notification is displayed in the program and we're able to authorize the timesheet, but no email communication is sent. We do receive other emails from TimeTrex, which uses our SMTP connection. We receive upgrade notices, employees receive notifications when their timesheets have been approved, etc. I even checked the SMTP log and no email was even generated when the authorization request was submitted. We're on 16.12.2. PLEASE HELP!!! :)
mikeb
Posts: 714
Joined: Thu Jul 27, 2006 11:58 am

Re: Authorization Email Requests

Post by mikeb »

v16.12.3 resolves this issue and is being released today. If you have auto-updates enabled, which they are by default, you should receive the update automatically within the next week.
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sfalkenstein
Posts: 2
Joined: Wed May 22, 2024 4:29 am

Re: Authorization Email Requests

Post by sfalkenstein »

Thank you for the update!!!!!! :)
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