Schedules issue

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Schedules issue

Post by anwoke8204 »

Hi, I created a recurring template in the schedules, I set 2 of our employess on that template, and now when ever I go to schedules, it looks as if the system as copied that schedule and put it in each hour the schedule is active, there are currently 9 Pages of that schedule listed under scheduled shifts, I delete them all, and they start adding up and accruing again. How can I fix this so it only shows it once?
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

Please post a screenshot of the Schedule -> MySchedule page showing the problem, as well as your recurring schedule template.
anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Re: Schedules issue

Post by anwoke8204 »

here is the my schedules page
My Schedules
My Schedules
Here is the schedules shifts:
Scheduled Shifts
Scheduled Shifts
here is the template:

Schedules Template
Schedules Template

Let me know if you need anything else, Thanks
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

You didn't show any actual scheduled shifts in your Schedule -> MySchedule screenshot. Please change the view to "Weekly" and post a screenshot of that.
anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Re: Schedules issue

Post by anwoke8204 »

here is the weekly schedule
weekly schedule.jpg
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

The Schedule -> MySchedule page looks fine, I don't see any problems with it. However Schedule -> Scheduled Shifts definitely doesn't look correct, which is strange since they both basically use the same source data.

What version of TimeTrex are you using and with what database?
anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Re: Schedules issue

Post by anwoke8204 »

We are using Mysql 5.0 and, Version of Time Trex is 3.0.8
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

Please upgrade to the latest version of TimeTrex and let us know if the problem persists.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

Actually, under Schedule -> Scheduled Shifts, can you copy and paste the URL of the first five "Edit" links on May 26th here?
anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Re: Schedules issue

Post by anwoke8204 »

sure here they are:

javascript:TIMETREX.schedule.editSchedule(621)
javascript:TIMETREX.schedule.editSchedule(615)
javascript:TIMETREX.schedule.editSchedule(617)
javascript:TIMETREX.schedule.editSchedule(619)
javascript:TIMETREX.schedule.editSchedule(623)
anwoke8204
Posts: 18
Joined: Fri May 21, 2010 11:48 pm

Re: Schedules issue

Post by anwoke8204 »

sorry wrong date, here they are:

javascript:TIMETREX.schedule.editSchedule(570)
javascript:TIMETREX.schedule.editSchedule(569)
javascript:TIMETREX.schedule.editSchedule(568)
javascript:TIMETREX.schedule.editSchedule(567)
javascript:TIMETREX.schedule.editSchedule(566)
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Schedules issue

Post by shaunw »

I talked to the developers regarding this, and it appears to be an issue that only occurs on MySQL that is causing TimeTrex to continually add duplicate scheduled shifts every hour.

This issue will be fixed in v3.1.1 of TimeTrex which should be available sometime in the next week or so, in the mean time I would recommend removing employees from recurring schedules under Schedule -> Recurring Schedule and manually schedule them with Schedule -> Mass Schedule instead.

Of course another option would be to switch to using PostgreSQL, which is faster and much more stable (especially in this regard) than MySQL.
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