TimeTrex Time and Attendance

When a user submits a request an authorization it tooks forever to complete the authorization and the processing warning never dissappears . i dont know what to check , i have reinstalled the software because i read in this forum that reinstalling could help but it doesnt change . .
this is my about .

Please see our FAQ on how to provide Providing Additional Diagnostic Information:
viewtopic.php?t=89

i have uploaded the diagnostics file.

my last 6 characters on the Reg KEY are a7b568 .

Unfortunately we haven't received any diagnostics information from your registration key. Its possible you may have something that is blocking the upload from occurring.

here is the timetrex.log , is that what you need ?

That log was helpful. So the issue appears to be that your TimeTrex server can't communicate to the notification server to inform the employee/supervisor(s) that the request was authorized.

Do you know if you have a firewall or proxy in place that is blocking outgoing network connections?

Yes i have a firewall but i am not blocking any outgoing traffic , can you give me the IP or the URL of the notification server o i can check and debug the traffic ??

The notification server is: https://www.timetrex.com (port 443)

i have checked on my firewall and i dont have any blocking on the server . what else can i check ? the issue persist .

According to the log you sent, TimeTrex is unable to communicate with the notification server, so something is definitely blocking the connection. Firewalls and anti-virus software would be the first things to check.

no luck , ive disabled firewall and antivirus on the server and open all ports on main firewall . the issue persist .

Unfortunately because its a network communication issue, its outside the control and scope of TimeTrex. Therefore to investigate it further would require a paid support package and remote access to your server. If this is something you are interested in, please contact sales@timetrex.com.