Exception always shows up.

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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donp
Posts: 1
Joined: Mon Jul 25, 2022 4:17 pm

Exception always shows up.

Post by donp »

Hi, we have a site in asia and tbh we really like the application you guys made and wants to buy the professional version of it but at the same time, we dont also like to spend the rest of the time knowing how to use basic functions of it. Right now, we have an issue with exceptions as it always shows up even though the employee has the right punches for time in/out. We also added the lunch policy of 60 minutes with 2 breaks of 15 minutes each. We might have a misconfiguration as we understand that the application is not really made for country the Philippines. Wed really appreciate your help. Below, are screenshots of what config we did, we were just experimenting more as we cant get it to work to how it should be.

We put schedules for every as 6PM to 11AM in the morning as everyone has different shift time but within the range of 6pm - 11am.
ttrex-schedules.png
This is our policygroups
ttrex-policygroups.png
Our meal policy.
ttrex-mealpolicy.png
Our break policy, there are two of these Break1 and Break 2 with the same settings, we are not sure if its correct.
ttrex-breakpolicies.png
And this is our exceptionpolicy.
ttrex-exceptionpolicy.png
What we want to achieve is just very simple though, we just want to let the exception box show people who are already beyond their break/meal time and still didnt punch back IN. Thank you!
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Exception always shows up.

Post by shaunw »

Please provide a screenshot of the employees timesheet showing the exception that you state shouldn't appear.
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