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Can't send message

Posted: Wed Jan 13, 2010 12:44 am
by ronojeda
Hi, I have a problem sending a message. When a regular employee send a message to anyone the recipient shows blank (--). I already checked messages from Employee Preferences

Thank you in advance

Re: Can't send message

Posted: Wed Jan 13, 2010 10:15 am
by shaunw
By default employees can only send a message to their supervisor, but in order to determine who their supervisor is a hierarchy needs to be setup under Admin -> Company -> Hierarchy.

Re: Can't send message

Posted: Wed Jan 13, 2010 6:21 pm
by ronojeda
Now I understand. Thank you so much shaunw!

Cheers!

Re: Can't send message

Posted: Wed Jan 05, 2011 1:53 am
by Erich
How the hierarchy has to look like?
Do I have to make for each employee a separate Hierarchy list?
I have 9 regular employees.
Can you show me an example how the hierarchy must be?

Thanks a lot

Re: Can't send message

Posted: Wed Jan 05, 2011 9:28 am
by shaunw
Usually, you only need to make one hierarchy for each superior/supervisor, which lists the superior and their subordinates.