Page 1 of 1
Initializing database, please wait... stuck on 1%
Posted: Wed Sep 18, 2013 9:23 am
by kiroge
Hi,
This my fist time to use Timetrex, I have dowloaded the Version: 7.1.2 Edition and started installation. However, on the database configuration Timetrex stuck on 'Initializing database, please wait... stuck on 1%' forever! I used MySql database as DB, the server requirements were all passed OK. Please see attached debug log:
Any one help to resolve the issue would be much appreciated.
Re: Initializing database, please wait... stuck on 1%
Posted: Wed Sep 18, 2013 10:04 am
by shaunw
I don't see any error messages in that log file, check your MySQL error log and see if it says anything.
Re: Initializing database, please wait... stuck on 1%
Posted: Wed Sep 18, 2013 10:58 am
by kiroge
Thanks for your reply. Can you advice where I can find MySQL error log? I have checked in .my.cnf it showing nothing,
Re: Initializing database, please wait... stuck on 1%
Posted: Thu Sep 19, 2013 9:13 am
by kiroge
shaunw wrote:I don't see any error messages in that log file, check your MySQL error log and see if it says anything.
Hi,
I got this MySQL error below from my host server relate to Timetrex installation
130918 13:18:04 [Warning] Aborted connection 14904390 to db: 'decentcl_xxxxx user: 'decentcl_xxxxx' host: 'localhost' (Got an error writing communication packets)
130918 16:11:45 [Warning] Aborted connection 14944487 to db: 'decentcl_people' user: 'decentcl_xxxxx' host: 'localhost' (Got an error writing communication packets)
Is something may help?
Re: Initializing database, please wait... stuck on 1%
Posted: Thu Sep 19, 2013 12:05 pm
by shaunw
That doesn't appear to be related, could you try the installation again and then check the error log immediately after?
Re: Initializing database, please wait... stuck on 1%
Posted: Fri Sep 20, 2013 2:15 am
by kiroge
shaunw wrote:That doesn't appear to be related, could you try the installation again and then check the error log immediately after?
I don't have immediately access to error logs I will have to ask the server admin to provide to me.
I tried to install again but still stuck on 1% after 20 minutes I'm about to give up. Even all process before I get this stage was also pain not smooth installation at all! Changing directories paths, magic quote off etc.. are not explained on read.txt I have to figure out myself. How much do you charge to install? I can't find this information to your website.
Re: Initializing database, please wait... stuck on 1%
Posted: Fri Sep 20, 2013 10:01 am
by shaunw
Are you trying to install TimeTrex on a shared server or hosting environment by chance?
Re: Initializing database, please wait... stuck on 1%
Posted: Fri Sep 20, 2013 10:12 am
by kiroge
shaunw wrote:Are you trying to install TimeTrex on a shared server or hosting environment by chance?
Hi,
on shared server but I have access to php.ini for minor adjustment if needed.
Re: Initializing database, please wait... stuck on 1%
Posted: Fri Sep 20, 2013 3:46 pm
by shaunw
TimeTrex isn't supported on shared servers, mainly due to all the problems that you are running into, and will continue to run into.