Here is the logs:
DEBUG [L0403] [00002ms]: GLOBAL: URI: /api/json/api.php?Class=APIAuthentication&Method=resetPassword&v=2&MessageID=11eac246-4d8f-07e3-8906-720185318096 IP Address: 65.38.133.169
DEBUG [L0404] [00002ms]: GLOBAL: USER-AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36
DEBUG [L0405] [00002ms]: GLOBAL: Version: 12.0.2 (PHP: v7.3.11) Edition: 10 Production: 0 Server: 10.0.1.110 OS: LINUX Database: Type: postgres8 Name: timetrex Config: /var/www/html/includes/../timetrex.ini.php Demo Mode: 0
DEBUG [L0353] [00013ms]: TTDate::setTimeZone(): Setting TimeZone: America/Denver
DEBUG [L0185] [00015ms]: GLOBAL: Handling JSON Call To API Factory: APIAuthentication Method: resetPassword Message ID: 11eac246-4d8f-07e3-8906-720185318096
DEBUG [L0235] [00015ms] Array: [Function](): Arguments: (Size: 54)
array(1) {
[0]=>
string(25) "
email@outlook.com"
}
DEBUG [L0263] [00016ms]: GLOBAL: No SessionID or calling non-authenticated function...
DEBUG [L0434] [00016ms]: TTi18n::setLocale(): Set Master Locale To: en_US
DEBUG [L0551] [00016ms]: TTi18n::chooseBestLocale(): Using Locale: en_US
DEBUG [L0050] [00016ms]: unauthenticatedInvokeService(): Handling UNAUTHENTICATED JSON Call To API Factory: APIAuthentication Method: resetPassword Message ID: 11eac246-4d8f-07e3-8906-720185318096
DEBUG [L0945] [00017ms]: APIAuthentication::resetPassword(): Email:
email@outlook.com
DEBUG [L2460] [00030ms]: Factory::isValid(): Calling preValidate()
DEBUG [L2686] [00032ms] Array: Factory::getDataDifferences(): Calling getDataDifferences()
array(2) {
["password_reset_key"]=>
string(40) "2d5c731b3ac8ba304050b96245816490fc201e65"
["password_reset_date"]=>
string(10) "1594341644"
}
DEBUG [L2467] [00032ms]: Factory::isValid(): Calling Validate()
DEBUG [L2686] [00032ms] Array: Factory::getDataDifferences(): Calling getDataDifferences()
array(2) {
["password_reset_key"]=>
string(40) "2d5c731b3ac8ba304050b96245816490fc201e65"
["password_reset_date"]=>
string(10) "1594341644"
}
DEBUG [L0544] [00034ms]: UserFactory::getCurrentUserPermissionLevel(): Current User Permission Level: 100
DEBUG [L0817] [00082ms] Array: UserFactory::isUniqueUserName(): Unique User Name: ncepeda
string(36) "11ea082e-0ad6-4b70-b7fc-4b3d87dac24d"
DEBUG [L1339] [00083ms] Array: UserFactory::isUniqueEmployeeNumber(): Unique Employee Number: 1
string(36) "11ea082e-0ad6-4b70-b7fc-4b3d87dac24d"
DEBUG [L0544] [00086ms]: UserFactory::getCurrentUserPermissionLevel(): Current User Permission Level: 100
DEBUG [L0544] [00135ms]: UserFactory::getCurrentUserPermissionLevel(): Current User Permission Level: 100
DEBUG [L2108] [00199ms]: UserFactory::isValidWageForHireDate(): No wage entries exist...
DEBUG [L2354] [00239ms]: Factory::StartTransaction(): StartTransaction(): Transaction: Count: 0 Off: 0 OK: 0
DEBUG [L2473] [00240ms]: Factory::isValid(): Data has already been validated...
DEBUG [L2799] [00240ms]: Factory::Save(): Updating...
DEBUG [L2317] [00248ms]: Factory::getUpdateQuery(): Data changed, set updated date:
DEBUG [L2467] [00250ms]: Factory::isValid(): Calling Validate()
DEBUG [L2354] [00251ms]: Factory::StartTransaction(): StartTransaction(): Transaction: Count: 1 Off: 1 OK: 1
DEBUG [L2745] [00251ms]: Factory::Save(): Calling preSave()
DEBUG [L2473] [00251ms]: Factory::isValid(): Data has already been validated...
DEBUG [L2787] [00251ms]: Factory::Save(): Insert ID: 05aa0b9f-f73e-10c2-e56f-4b3d87dac24d Table: system_log
DEBUG [L2329] [00251ms]: Factory::getInsertQuery(): Insert
DEBUG [L2380] [00253ms]: Factory::CommitTransaction(): CommitTransaction(): Transaction: Count: 1 Off: 2
DEBUG [L0158] [00254ms]: LogDetailFactory::addLogDetail(): System Log ID: 05aa0b9f-f73e-10c2-e56f-4b3d87dac24d Class: UserListFactory
DEBUG [L0426] [00254ms]: UserFactory::setCompany(): Company ID: 11ea082d-f389-d3c0-ac07-4b3d87dac24d
DEBUG [L0445] [00254ms]: UserFactory::setLegalEntity(): Legal Entity ID: 11ea082d-f3a2-7ea0-ae6f-4b3d87dac24d
DEBUG [L0544] [00254ms]: UserFactory::getCurrentUserPermissionLevel(): Current User Permission Level: 100
DEBUG [L1441] [00260ms]: UserFactory::setDefaultJob(): Default Job ID: 00000000-0000-0000-0000-000000000000
DEBUG [L1462] [00260ms]: UserFactory::setDefaultJobItem(): Default Job Item ID: 00000000-0000-0000-0000-000000000000
DEBUG [L0893] [00261ms]: TTDate::parseDateTime(): Custom Date Match Failed... Falling back to strtotime. Date String: 2019-12-28 Date Format: d-M-y
DEBUG [L2207] [00261ms]: UserFactory::setCurrency(): Currency ID: 11ea082d-f390-5610-abd4-4b3d87dac24d
DEBUG [L0491] [00263ms]: LogDetailFactory::addLogDetail(): Logged detail records in: 0.0092909336090088
DEBUG [L2841] [00263ms]: Factory::Save(): Calling postSave()
DEBUG [L2686] [00263ms] Array: Factory::getDataDifferences(): Calling getDataDifferences()
array(4) {
["password"]=>
NULL
["password_reset_key"]=>
string(40) "2d5c731b3ac8ba304050b96245816490fc201e65"
["password_reset_date"]=>
string(10) "1594341644"
["updated_date"]=>
string(10) "1594341644"
}
DEBUG [L0356] [00263ms]: Factory::removeCache(): Attempting to remove cache: 11ea082e-0ad6-4b70-b7fc-4b3d87dac24d
DEBUG [L0370] [00263ms]: Factory::removeCache(): Removing cache: 11ea082e-0ad6-4b70-b7fc-4b3d87dac24d Group Id: users
DEBUG [L0356] [00263ms]: Factory::removeCache(): Attempting to remove cache: 11ea082e-0ad6-4b70-b7fc-4b3d87dac24d
DEBUG [L0370] [00263ms]: Factory::removeCache(): Removing cache: 11ea082e-0ad6-4b70-b7fc-4b3d87dac24d Group Id: user_preference
DEBUG [L3898] [00265ms]: UserFactory::postSave(): Permission Group is set...
DEBUG [L3903] [00267ms]: UserFactory::postSave(): Already assigned to a Permission Group...
DEBUG [L3953] [00275ms]: UserFactory::postSave(): Pay Period Schedule is set: 11ea0830-37f9-b710-9195-4b3d87dac24d
DEBUG [L3963] [00279ms]: UserFactory::postSave(): Already assigned to this Pay Period Schedule...
DEBUG [L4113] [00286ms]: UserFactory::postSave(): Setting Tags...
DEBUG [L2375] [00291ms]: Factory::CommitTransaction(): CommitTransaction(): Final Commit... Transaction: Count: 1 Off: 1 OK: 1
DEBUG [L2467] [00299ms]: Factory::isValid(): Calling Validate()
DEBUG [L2354] [00299ms]: Factory::StartTransaction(): StartTransaction(): Transaction: Count: 0 Off: 0 OK: 1
DEBUG [L2745] [00299ms]: Factory::Save(): Calling preSave()
DEBUG [L2473] [00299ms]: Factory::isValid(): Data has already been validated...
DEBUG [L2787] [00300ms]: Factory::Save(): Insert ID: 05aa0b9f-f749-fbd9-ccfd-4b3d87dac24d Table: system_log
DEBUG [L2329] [00300ms]: Factory::getInsertQuery(): Insert
DEBUG [L2375] [00301ms]: Factory::CommitTransaction(): CommitTransaction(): Final Commit... Transaction: Count: 1 Off: 1 OK: 1
DEBUG [L0102] [00307ms]: TTLog::addEntry(): LogDetail Disabled... Object ID: 11ea082e-0ad6-4b70-b7fc-4b3d87dac24d Action ID: 500 Table: users Description: Employee Password Reset By: 65.38.133.169 User ID: 00000000-0000-0000-0000-000000000000
DEBUG [L2199] [00307ms]: Misc::getEmailLocalPart(): No Email Local Part set, falling back to default...
DEBUG [L2181] [00307ms]: Misc::getEmailDomain(): No From Email Domain set, falling back to regular hostname...
DEBUG [L0288] [00308ms] Array: TTMail::Send(): Attempting to send email To:
string(45) ""Nicholas Cepeda" <
email@outlook.com>"
DEBUG [L0302] [00308ms]: TTMail::Send(): Sending Email: Body Size: 768 Method: soap To:
DEBUG [L0305] [00308ms]: TTMail::Send(): Not in production mode, not sending emails...
DEBUG [L0964] [00308ms]: APIAuthentication::resetPassword(): ERROR: Unable to send password reset email, perhaps user record is invalid?
DEBUG [L1222] [00308ms]: Validator::Error(): Validation Error: Label: email Value: "0" Msg: Unable to reset password, please contact your administrator for more information
DEBUG [L0986] [00308ms]: APIAuthentication::resetPassword(): Reset Password Failed! Attempt: 1
DEBUG [L0504] [00308ms] Array: APIFactory::returnHandler(): returnHandler v2 ERROR: 0
array(2) {
["api_retval"]=>
bool(false)
["api_details"]=>
array(7) {
["code"]=>
string(10) "VALIDATION"
["description"]=>
string(12) "INVALID DATA"
["record_details"]=>
array(3) {
["total"]=>
int(1)
["valid"]=>
int(0)
["invalid"]=>
int(1)
}
["user_generic_status_batch_id"]=>
bool(false)
["request"]=>
bool(false)
["pager"]=>
bool(false)
["details"]=>
array(1) {
["error"]=>
array(1) {
["email"]=>
array(1) {
[0]=>
string(80) "Unable to reset password, please contact your administrator for more information"
}
}
}
}
}
DEBUG [L0091] [00309ms]: ProgressBar::error(): error: '11eac246-4d8f-07e3-8906-720185318096 Key: 11eac246-4d8f-07e3-8906-720185318096(1594341780.1451) Message: INVALID DATA
DEBUG [L0270] [00309ms]: GLOBAL: Server Response Time: 0.30879211425781