TimeTrex Time and Attendance

The past 2 upgrades, the automatic upgrade has failed. Examining the log files, I find the following relative lines -


DEBUG [L0396] [16235ms] Array: [Function](): File Upgrade URL:
string(87) "http://www.timetrex.com/direct_download ... taller.zip"
DEBUG [L0401] [16375ms]: [Function](): Got File Upgrade URL and size, breaking retry loop...0
DEBUG [L0419] [21719ms]: [Function](): Downloaded file: C:\TimeTrex\cache\UPGRADE.ZIP Size: 0 Bytes downloaded: Remote Size: 18472529
DEBUG [L0421] [21719ms]: [Function](): ERROR: File did not download correctly...
DEBUG [L0543] [21719ms]: [Function](): ERROR: UPGRADE.ZIP does not exist or is 0 bytes...
DEBUG [L0051] [21719ms] Array: SystemSettingFactory::isUniqueName(): Unique Name: auto_upgrade_failed
string(2) "13"
DEBUG [L0184] [21719ms]: SystemSettingFactory::setSystemSetting(): Key: auto_upgrade_failed Value: 1 isNew: 0


I am unsure how to proceed from here. If I update manually, it works. I copy and pasted the url and the download works. Any advice would be greatly appreciated.

-Brad

Do you have any kind of firewall, proxy, or virus scanning software that may be blocking or intercepting the download process?

It appears to just be an http download on port 80, and that is completely open. I copy and pasted the link "http://www.timetrex.com/direct_download ... taller.zip" into a web browser on that exact server, and the download completed successfully.

I could try investigating this further, if you think that is the likely scenario, but it doesn't appear so from what I can tell.

I thought it was odd, that the debug log shows the file being downloaded named - "TimeTrex_Community_Edition-manual-installer.zip", but the error references a file by the name of "UPGRADE.ZIP". (see debug log in original post)

-Brad

The automated upgrade just renames whatever file it downloads to UPGRADE.ZIP, so that is normal.

I would try using curl or wget to see if you can download that file from the server itself on the command line. Its possible it could be a permission issue as well, if C:\TimeTrex\cache\UPGRADE.ZIP already exists and is not writable.

Just in case others run into this, I believe I found the problem. The server running this was a Windows server and Internet Explorer Enhanced Security Configuration was set to on (IE ESC=On). I have turned it off and we shall see when the next new version is released.

-Brad