Unable to add work email address

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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Posts: 1
Joined: Fri Apr 21, 2017 3:03 am

Unable to add work email address

Post by Balagopal » Fri Apr 21, 2017 4:48 am

Hi Team,

I am unable to add work email address under my contact information. Throws an error "work email address is invalid" even though its a correct one. please help.

Posts: 8
Joined: Thu Mar 23, 2017 2:12 pm

Re: Unable to add work email address

Post by alexh » Mon Apr 24, 2017 8:20 am

It could be possible that your email can only be resolved publicly. If your TimeTrex server is using a local DNS configuration or if it is using Active directory you may need to setup a MX record so that the email address can be resolved locally.

You can check to see if your domain is being resolved by running nslookup from the command line on the timetrex server.
nslookup mydomain.com

You can also check to see if the mx record is being resolved by setting your record type to mx first.

nslookup -querytype=mx mydomain.com

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