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Why is login not working on Mobile Device
Posted: Fri Jul 28, 2017 3:27 am
by daleirvine12
It seems that whenever you try and load the system using an iPhone it doesn't bring up the login screen, just a blank page.
Anyone got any ideas on how to fix?
Re: Why is login not working on Mobile Device
Posted: Fri Jul 28, 2017 7:06 am
by shaunw
What version of TimeTrex are you running?
If you go to the following URL on your iPhone, does it come up for you?
https://demo.timetrex.com
Re: Why is login not working on Mobile Device
Posted: Fri Jul 28, 2017 10:32 am
by daleirvine12
shaunw wrote:What version of TimeTrex are you running?
If you go to the following URL on your iPhone, does it come up for you?
https://demo.timetrex.com
I am using the Community Edition which just actually automatically updated overnight.
I've checked the demo link and confirm that it comes up with the Quick Punch login screen.
It doesn't actually look like quick punch is enabled on my edition. How do I do this?
Any advise?
Thanks
Dale
Re: Why is login not working on Mobile Device
Posted: Sun Jul 30, 2017 11:36 am
by shaunw
The Quick Punch functionality is only available in paid editions of TimeTrex, however in the Community Edition it should show you the regular login screen for you at least.
Re: Why is login not working on Mobile Device
Posted: Sun Jul 30, 2017 3:01 pm
by daleirvine12
shaunw wrote:The Quick Punch functionality is only available in paid editions of TimeTrex, however in the Community Edition it should show you the regular login screen for you at least.
Thanks but it doesnt, try it yourself
Re: Why is login not working on Mobile Device
Posted: Mon Jul 31, 2017 7:44 am
by shaunw
I just tested it again and its working for me.
If you wish to provide more details we will be happy to help you further. Helpful information would be the exact version (ie: v10.6.3) of TimeTrex that you are using and a screenshot including the full and exact URL of the login screen from a regular desktop web browser as well as what you see from a mobile device, and what the specifics of the mobile device are (make/model and OS version).