TimeTrex Time and Attendance

Hi

Im new with timetrex, we have setup a reoccurring schedule, but it keeps on changing automatically
Already tried it with a fresh installed Timetrex but have the same error, we already setup the TimeZone format in preference.

Below is the screenshot of the error

page

Can you please provide more information such as what exactly is changing? Including a screenshot of your recurring schedule template would also be helpful.

Hi
Thanks for the response


Here are the changes, the gray box are the correct schedule, but every day it changes to the Blue box Sample is
22:00-7:00 changes to 14:00 -23:00

Scheduletemplate
6:30 to 3:30 change to 22:30-7:30
Schedule template

The scheduled shifts that you say are changing are not recurring schedule shifts, they are manually overridden shifts. You can determine this by the fact that recurring schedule shifts appear in gray font, and manually overridden shifts appear in black font.

If you click on any of the incorrect black font scheduled shifts, then click the "Delete" icon, it will delete the override shift and revert back to the recurring schedule. If you then move forward to the next week you may see additional black font shifts that you might want to delete too.

Hi shaunw,

Thanks for the reply, these are the actual recurring schedule that keeps on being overwritten. We don't use the manual shift, so nothing should trigger the manual shift and we still encounter these sudden changes.

If you double click on any black font shifts that are in the future, then click the Audit tab, you can see who/when they were created.

Hi Shaun,

It happens again, and I have check the audit trails, nobody changes it.

Change re-occurring schedule Here is the Logs

Its possible it is a timezone problem on your server, since it appears the scheduled shifts in black font are exactly 7hrs different than the recurring scheduled shifts in gray font. However since you have censored the screenshots and cropped them as small as possible, its difficult to tell.

What timezone do you have set under MyAccount -> Preferences, and do you have employees in different timezones?

here is the screenshot of the time Zone, Asia/Manila.All are configure to Asia/manila The sample Time Schedule is 6:30 AM to 3:30 PM that keep on changing to 22:30 to 7:30.

Php.ini Timezone ServerTimezone

In your TimeTrex.ini.php file, do you have "system_timezone" specified, if so what is it set to?

Hi Shaun

I don't have a system_timzone on my timetrex.ini.php.

In your timetrex.ini.php file, under the [other] section try setting:
Then see if that makes any difference for you.

Hi Shaun,

Sorry for very late response, yup that resolved my issue

Thank you!