Direct Deposit

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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djholst
Posts: 2
Joined: Wed Oct 20, 2021 10:15 am

Direct Deposit

Post by djholst »

I processed my first payroll and created a file for direct deposit to my employee's accounts. I bank with one of the largest banks in the U.S. but they tell me there is not a way to accept a direct deposit file unless I use a payroll service. The whole point of using the community version of TimeTrex is to avoid paying a payroll service. Can others tell me how you set up direct deposit with your bank and how the file was transmitted? Thank you.
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: Direct Deposit

Post by shaunw »

Banks are well known for having terrible customer service. The vast majority of banks offer "direct deposit" services, but its often handled by a specific department. If you try talking to a teller or general person who answers the phone, they often will have no idea what you are talking about and give you the run around.

Its also not specific to payroll whatsoever, its just a general way to transfer funds between any two bank accounts using the ACH network.
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