Search found 703 matches
- Wed May 22, 2024 12:48 pm
- Forum: Help
- Topic: Authorization Email Requests
- Replies: 2
- Views: 151
Re: Authorization Email Requests
v16.12.3 resolves this issue and is being released today. If you have auto-updates enabled, which they are by default, you should receive the update automatically within the next week.
- Thu Apr 18, 2024 9:49 am
- Forum: General Discussion
- Topic: not able to mark attendance
- Replies: 1
- Views: 1456
Re: not able to mark attendance
To help us investigate this issue further, can you please attach a screenshot of your Help(?) -> About page in TimeTrex?
- Fri Apr 05, 2024 10:44 am
- Forum: Help
- Topic: employee payment method
- Replies: 1
- Views: 1509
Re: employee payment method
If something is highlighted in yellow, it would typically be a specific field on a form, which if you hover over it with your mouse it should show the warning message.
If that doesn't help, can you please attach a screenshot showing the issue?
If that doesn't help, can you please attach a screenshot showing the issue?
- Thu Mar 21, 2024 2:44 pm
- Forum: Installation Help
- Topic: Login Issue
- Replies: 2
- Views: 4505
Re: Login Issue
If you don't have any real data in the system yet, the easiest is to delete the entire database and reinstall again. When installing you must complete the entire setup wizard, including setting up an administrator user. It can't be done at a later time or by someone else. Once you login as that admi...
- Tue Feb 27, 2024 9:55 am
- Forum: Installation Help
- Topic: Automatic upgrade error
- Replies: 3
- Views: 1878
Re: Automatic upgrade error
Good to hear it resolved your issue. If you've found value in using TimeTrex, we kindly ask you to consider leaving a review. Your feedback not only motivates our dedicated volunteers, who devote countless hours away from their loved ones to maintain and enhance this open-source project, but it also...
- Mon Feb 26, 2024 2:52 pm
- Forum: Installation Help
- Topic: Automatic upgrade error
- Replies: 3
- Views: 1878
Re: Automatic upgrade error
Your system_settings table appears to be corrupted as it has duplicate rows. This can occur if you tried migrating the database from one system to another, or modified the database outside of TimeTrex at all, among other reasons. Its likely you may have other corrupted data as well, but you will nee...
- Wed Feb 21, 2024 9:15 am
- Forum: Help
- Topic: Custom Fields - Community Edition
- Replies: 1
- Views: 3242
Re: Custom Fields - Community Edition
Correct, custom fields are not available in the Community Edition.
- Thu Feb 15, 2024 12:00 pm
- Forum: Installation Help
- Topic: gmail smtp auth error
- Replies: 1
- Views: 1605
Re: gmail smtp auth error
This is incorrect, the "delivery_method" should just be "smtp" and is actively used by us internally and many other customers. If "smtp" is not working for you, there is likely a larger issue at play. As for GMail phasing out support for basic authentication, it is on o...
- Wed Feb 07, 2024 10:28 am
- Forum: Installation Help
- Topic: Can't change interface language after fresh installation
- Replies: 3
- Views: 1986
Re: Can't change interface language after fresh installation
All translations are provided by the community, you can help out here:
viewtopic.php?t=707
viewtopic.php?t=707
- Mon Feb 05, 2024 2:02 pm
- Forum: Installation Help
- Topic: Can't change interface language after fresh installation
- Replies: 3
- Views: 1986
Re: Can't change interface language after fresh installation
What language are you trying to use in TimeTrex?
Also, at the Ubuntu command line, please run the following and copy and paste the full output here:
Also, at the Ubuntu command line, please run the following and copy and paste the full output here:
Code: Select all
locale -a
- Fri Jan 19, 2024 10:32 am
- Forum: Help
- Topic: Getting Local Taxes onto W2s - kinda Urgent please
- Replies: 21
- Views: 17713
Re: Getting Local Taxes onto W2s - kinda Urgent please
I see v16.10.0 release notes mention this issue, so it appears its already corrected in that version. It will be available for download later today.
- Thu Jan 18, 2024 5:18 pm
- Forum: Help
- Topic: Getting Local Taxes onto W2s - kinda Urgent please
- Replies: 21
- Views: 17713
Re: Getting Local Taxes onto W2s - kinda Urgent please
Can you please post screenshots showing each of the Tax/Deduction record settings for the District Income Taxes?
- Tue Jan 16, 2024 12:19 pm
- Forum: General Discussion
- Topic: can not add box 14 on W2 form
- Replies: 1
- Views: 2528
Re: can not add box 14 on W2 form
Box 14 is a generic "other" box, so each line item in that box must have name specified before it will appear on the W2. In the Form Setup tab, you will see the "Name" input box to the left of the "Include" dropdown box, that must filled out.
- Fri Jan 12, 2024 11:29 am
- Forum: Help
- Topic: Multi-level Request Authorization
- Replies: 1
- Views: 2089
Re: Multi-level Request Authorization
Yes, please see the Administrator Guide on Hierarchies for details:
https://help.timetrex.com/v16.0/communi ... rarchy.htm
https://help.timetrex.com/v16.0/communi ... rarchy.htm
- Fri Jan 05, 2024 6:43 pm
- Forum: Installation Help
- Topic: Upgrade from version 16.1.3 to current Fails
- Replies: 6
- Views: 5857
Re: Upgrade from version 16.1.3 to current Fails
Ya, every record in the "system_setting" table is duplicated, and that is causing it to get confused. Its possible other tables are similarly corrupted as well, though I'm not sure what actually occurred to determine this for sure. You could start by trying to delete the duplicate records ...
- Fri Jan 05, 2024 11:26 am
- Forum: Help
- Topic: Pay Stub Amendments
- Replies: 10
- Views: 3623
Re: Pay Stub Amendments
Can you please clear the search on the pay stub list and re-send the screenshot. If you can attach the screenshot full size, that would be helpful, as its too small to read currently.
- Fri Jan 05, 2024 9:48 am
- Forum: Installation Help
- Topic: Upgrade from version 16.1.3 to current Fails
- Replies: 6
- Views: 5857
Re: Upgrade from version 16.1.3 to current Fails
It appears to be severely confused, as it should never be attempting to run that SQL query with your version of TimeTrex. So there is likely a much bigger problem occurring. My guess is you somehow got duplicate records in at least one of your critical database tables. Have you done any manual datab...
- Fri Jan 05, 2024 9:42 am
- Forum: Help
- Topic: Pay Stub Amendments
- Replies: 10
- Views: 3623
Re: Pay Stub Amendments
Sorry, I don't understand what you mean. Can you maybe provide screenshots showing your pay stub list and pay stub amendments? Also please include the full and exact TimeTrex version that you are using.
- Thu Jan 04, 2024 4:30 pm
- Forum: Installation Help
- Topic: Upgrade from version 16.1.3 to current Fails
- Replies: 6
- Views: 5857
Re: Upgrade from version 16.1.3 to current Fails
Can you paste the full and exact error message here please? It might be helpful to include 50-100 lines before and after the error too.
- Thu Jan 04, 2024 4:28 pm
- Forum: Help
- Topic: Pay Stub Amendments
- Replies: 10
- Views: 3623
Re: Pay Stub Amendments
You need to delete the pay stub that the pay stub amendment is included on before you can edit it.
- Tue Jan 02, 2024 1:49 pm
- Forum: Help
- Topic: Pay Stub Amendments
- Replies: 10
- Views: 3623
Re: Pay Stub Amendments
If the pay stub transactions are marked as pending, then they were never paid, so it shouldn't be a problem to delete/re-generate your pay stubs in that case.
- Mon Jan 01, 2024 12:40 pm
- Forum: Help
- Topic: Pay Stub Amendments
- Replies: 10
- Views: 3623
Re: Pay Stub Amendments
Were you attempting to do two separate payroll runs for the employees, one for the bonus and one for the regular worked time? If you processed transactions (printed cheques) for the pay stubs, you can't re-generate them, as the cheque amounts would likely change. Therefore you would need to mark all...
- Tue Dec 19, 2023 5:03 pm
- Forum: Help
- Topic: TimeTrex CE - Cloud
- Replies: 1
- Views: 3963
Re: TimeTrex CE - Cloud
Sorry, you will need to use a more specific email address to sign-up with.
- Thu Oct 19, 2023 10:18 am
- Forum: Installation Help
- Topic: Incorrect type when logging in from app
- Replies: 1
- Views: 6905
Re: Incorrect type when logging in from app
The TimeTrex app requires a paid edition of TimeTrex to operate with.
You will see this mentioned in the very first line of the App description in both the Android and Apple App Store too:
https://apps.apple.com/ca/app/timetrex- ... d494340805
You will see this mentioned in the very first line of the App description in both the Android and Apple App Store too:
https://apps.apple.com/ca/app/timetrex- ... d494340805
- Thu Oct 05, 2023 11:17 am
- Forum: General Discussion
- Topic: Strange characters in report
- Replies: 3
- Views: 8574
Re: Strange characters in report
Are you able to remove the UTF-8 characters from the information displayed on the report? That would be the easiest approach.
If that is not an option, you would have to modify the source code to force all PDF's into UTF-8 mode all the time.
If that is not an option, you would have to modify the source code to force all PDF's into UTF-8 mode all the time.